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## Employees

### Qualification structure and education

The qualification structure remained almost unchanged from 2009. One positive phenomenon was the growth (by 2.1%) in the category of tertiary educated employees – the reason may be the relatively high number of employees who have improved their qualifications by studying university undergraduate and postgraduate courses. Despite a slight fall of 1.8% from 2009, the long-term stable share of secondary school graduates (68.6%) continues to predominate. Given the systemisation of the CSSA and the structure of its activities, it is advisable that efforts continue to be made to strengthen this category of employee.

### Structure of employees by education and sex – state as of 31.12.2011

Educational attainment | Men | Women | Total | Share in %
--- | --- | --- | --- | ---
Primary | 7 | 137 | 144 | 1.6
Apprenticed | 109 | 416 | 525 | 6.0
Full vocational secondary | 368 | 5,701 | 6,069 | 68.6
Upper vocational secondary | 20 | 187 | 207 | 2.3
Tertiary | 541 | 1,363 | 1,904 | 21.5
Total | 1,045 | 7,804 | 8,849 | 100.0

Employees’ professional training is based on the CSSA’s own electronic and presence courses focusing on developing the key skills of individual categories of employees in line with the Training Rules for Employees of Administrative Offices. The CSSA’s own training courses are supplemented with specialist presence courses run by external firms, courses of the Local Administration Institute, specialised courses at law faculties, update courses and language courses.

As part of the training of employees of the CSSA headquarters who handle the pension insurance benefits agenda, a pilot benefits course was held, following up the study of electronic courses on the specialist agendas. 54 new employees of the CSSA headquarters attended the general part of the course and 17 CSSA employees attended the specialist part. The course was taught by instructors and methodologists of the CSSA headquarters.

New employees, or employees assigned to a new specialist agenda, gain basic theoretical knowledge on electronic self-learning courses. Further training took the form of work meetings and methodological seminars at the training centres in Karlovy Vary, Křešice and Kroměříž.

There were 64 training events at the Karlovy Vary training centre in 2010, attended by 2,054 CSSA employees. These included training in the electronic sicknotes application, e -Submissions, the central application of inspection work, training for benefits officers dealing with pensions with an international element, training for accounts departments staff, intensive language courses and methodological instruction meetings. Additional specialist training courses and sessions were held at the centres in Kroměříž and Křešice. 1,116 employees took part in a total of 70 events at these centres.

Training courses entitled Dealing with Difficult Clients and Coping with Stress were organised for ten employees of the Call Centre for sickness insurance at DSSA Zlín and for fourteen employees of the information provision department for pension insurance of the CSSA headquarters.

In February 2010, 30 employees successfully completed the third round of the specialised course in European and International Social Security Law for CSSA Employees, conducted in association with the Law Faculty of Palacký University in Olomouc. Another 30 employees commenced the fourth round of this specialised course in October 2010. The course consists of 34 teaching hours and takes place in two three-day sessions covering European and international social security law, European employment law, international public law and international private law.

In June 2010, 29 employees completed the eighth round of a two-semester specialised course for CSSA employees focusing on administrative, civil, commercial, employment and criminal law at the Law Faculty of Charles University in Prague. Another 30 employees began the ninth round of this course in autumn 2010.

In May 2010, directors of CSSA offices underwent a legal update training block organised by lecturers from the Law Faculty of Charles University in Prague, focusing on civil, commercial and employment law and changes in these fields of law.

Again in association with the Charles University Law Faculty, in June 2010 the CSSA headquarters staged a two-day update course for employees who completed the fifth round of the specialised course in 2006/2007. The update course focused on the interpretation of new features of and changes to employment, commercial and civil law. 18 employees took the course.

In order to improve managerial skills and reinforce the client-based approach, a training course entitled Professional Interaction with Clients was organised for 82 management employees. A one-day interactive course called Employee and Employer – a Correct Partnership and designed to improve interpersonal relationships at the PSSA was organised for approx. 650 employees.

As part of the project entitled Making the Pension Insurance Implementation Process at CSSA Headquarters More Efficient there were workshops, managers’ coaching and training of the work team tasked with determining the capacity of the pension insurance implementation and information provision section.

Continued use was made of courses provided by the State Administration Institute (SAI) and from May 2010, after the majority of the agenda had been delimited, by the Local Administration Institute (LAI). 40 employees attended SAI courses focusing on improving managerial skills, dealing with internal and external clients and language conversation. 27 CSSA employees took LAI courses focusing on relations with external clients, administrative procedure, the rules for drawing up internal regulations and delivering documents in administrative proceedings. Twelve employees attended a basic pedagogical training course for state administration instructors. The number of CSSA employees undergoing training was limited by the closing down of the SAI, by the fact that LAI courses for administrative offices did not begin until September 2010 and by the composition of the courses.

Qualifications were also improved by studies at state and private universities, upper vocational schools and secondary schools. In 2010, 23 CSSA headquarters employees commenced undergraduate and postgraduate study courses. Five employees commenced upper vocational secondary school studies and seven employees secondary school studies.

The professional training of employees also included further update training at external companies, focusing primarily on legislative amendments affecting all areas of the CSSA’s activities (the state’s uniform accounting system, the Public Contracts Act, data mailboxes, risk analysis, driving lessons). 80 training events were organised for 4,276 employees of the CSSA headquarters.

Update seminars on the amendment of the Labour Code, the amendment of the Public Contracts Act and records of long-term assets were provided for employees of the economic administration division, internal audit section, human resources section and CSSA offices. 137 employees took the course.

In connection with the introduction of electronic monitoring and attendance records, training in the attendance system was provided at twelve separate times for approximately 240 management employees of the CSSA headquarters and employees handling training attendance records.

Access to electronic courses was provided for all CSSA employees in 2010 (except employees carrying out ancillary or manual work). The learning system was stable throughout the period and the educational modules were constantly accessible to employees.

In the first half of 2010, a new course entitled CSSA Employee Evaluation was made available to all employees. The course supported the uniform and correct implementation of the employee evaluation process that takes place in May. In connection with the entry into force of the new social security coordination regulations on 1.5.2010, the Implementation of European Social Security Law course was updated in collaboration with Community social security law experts. The course is mainly used by employees handling a specialist agenda with an international component. A new course entitled Management Employees’ Guide to the Recruitment Process was created in the fourth quarter of the year to improve managerial skills and support human resources policy, with the emphasis on making maximum use of the current labour market to acquire high-quality employees.

The performed optimisation of the data transfer system between the HR SAP module and the electronic education control system (LLS) significantly improved the processing of changes in user accounts.

Language training for CSSA employees was carried out in conjunction with an external firm. English language teaching in regular group courses and one-on-one lessons was provided for selected employees of the CSSA headquarters who require language skills in their work. 46 employees took part in the group and one-on-one lessons. Two rounds of intensive language courses aimed at English and German conversation skills in the area of social insurance were held at the CSSA training centres to maintain the language skills of employees at territorial offices and specialist departments of the CSSSA headquarters. The training took place in 36 groups for 340 employees. An electronic Business English course was used as a complementary form of language training to broaden employees’ language skills in what is known as “office English”. Five employees of the CSSA headquarters attended English language conversation courses at the State Administration Institute’s Language Centre and made use of the centre’s foreign language literature lending services.